Teich - raised beds, sustainable, organic soil, animal proof garden systems

Getting the most out of your Teich Garden System

Shipping

Returns

Privacy

Shipping Policies:
Shipping to and from Teich Nursery Supply LLC is at the customer's expense and varies according to weight, size, shipping type and location. Shipping is non-refundable.

Due to the nature of our product we are unable to ship to PO or PMB boxes. All deliveries of live merchandise must be delivered to a physical address. All live planting material should be properly cared for immediately upon arrival. Leaving plants in packing cartons for extended periods of time will result in plant damage or loss. Please open and inspect your live plants immediately upon receipt. We reserve the right to reject damage/plant loss claims if the products are not properly cared for immediately upon arrival.

We're sorry, but we are unable to ship nursery stock outside the continental United States as well as California.

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Return Policies:
We guarantee that all of our nursery stock and other products are carefully handled and packaged properly to help ensure their safe arrival. If your product arrives damaged, please refuse shipment. The damaged products will be shipped back to us. Once we receive the returned shipment, we will gladly reship new plants or merchandise if available in stock. If we are currently out of stock of that item we will gladly offer a substitute of equal or greater value or refund your purchase. We will not be responsible for shipping delays or damages incurred by the shipping carrier. If you live in an area experiencing snow storms or other extreme weather, weather delays may add an additional 1 to 2 days to the estimated delivery date of your order, this can result in unexpected plant loss which is not covered under our guarantee.

As with all living plants, containerized or bare root, there is the possibility that during shipping plant loss can occur. We have properly cared for your newly purchased plants to help ensure their safe arrival.

If you experience plant loss please contact us so a replacement can be arranged. You can contact us via phone (1-888-622-5822) or email at replacements@teichgardensystems.com. Unauthorized returns will be refused and sent back at the customer's expense. All warranty claims must be received by Teich Nursery Supply LLC immediately upon delivery of your plants to the address specified by the order. Claims received by Teich Nursery Supply LLC after one week of delivery will not be honored for live merchandise. Product replacement will only be sent to the original shipping address. Claims will not be accepted if the shipping address is different than the original shipping address. If we are currently out of stock of that item we will gladly offer a substitute of equal or greater value or refund your purchase. You will be responsible for standard shipping and handling for the replacements as posted on our web site.

Our guarantee does not cover plants planted in fill, scraped ground, or ground unsuitable for those species. Any destruction of plants pursuant to weather, livestock, drought, insecticides or herbicides, fires, floods, etc. are not covered by this guarantee. Our guarantee does not cover plants that are planted in a Zone(s) not recommended for the plant. In the event of multiple claims or excessive losses, we may require a soil test be completed to rule out soil compatibility problems. It is mutually agreed that seller will not at any time be liable for any amount greater than the original purchase price of nursery stock.

When your plants arrive: If your plant stock arrives on a cloudy day, plant them right away. If it is hot and sunny, please wait to plant your seedlings until late afternoon or early evening. Make a small hole deep enough (approx 3-5 inches) to place the seedling into and ensure proper spacing between plants. Compress soil around roots firmly taking care not to crush or break the stems or roots. Water the new planting liberally and let it soak in. This soaking gives the roots plenty of moisture to get off to a good start. If temperatures still dip below freezing at night, protect newly planted vegetables by covering them with protective cones or other frost protection.

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Privacy Policy
This privacy policy is intended for all users of Teich Nursery Supply LLC (www.teichnurserysupply.com).

Teich Nursery Supply is dedicated to respecting and protecting the privacy of our clients. All information you provide, such as E-mail addresses or any additional personal information on or through any forms found on our site, will be used solely to support your relationship with Teich Nursery Supply. We strive to develop innovative methods to better serve our users. Our services are designed and operate with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use Teich Nursery Supply's services, as well as some of the steps we take to safeguard it.

By visiting this web site you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our services.

This privacy policy addresses the following areas:

What personally identifiable information Teich Nursery Supply collects.
What personally identifiable information third parties collect through the web site.
What organization collects the information.
How Teich Nursery Supply uses the information.
With whom Teich Nursery Supply may share user information.
What choices are available to users regarding collection, use and distribution of the information.
What types of security procedures are in place to protect the loss, misuse or alteration of information under the control of Teich Nursery Supply
How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact Teich Nursery Supply at info@teichgardensystems.com. Any violation of this privacy policy will lead to suspension of user privileges and permanent removal from access to this web site.

Information Collection
Teich Nursery Supply is the sole owner of the information collected on our site. Teich Nursery Supply collects and monitors information from our users at several different points on our web site.

Registration
In order to use the services offered on our web site, a user must first complete the registration form. During registration a user is required to disclose contact information (such as name and email address). If offered, it is optional for the user to disclose demographic information (such as income level and gender), and unique identifiers (such as a username). We do encourage full disclosure of these details in order for Teich Nursery Supply to provide a more customized experience on our site.

While Teich Nursery Supply exercises all due caution to protect your privacy, Teich Nursery Supply will not be held responsible for parties who attempt to illegally access our web site and intercept or access transmissions or private communications.

Unless described otherwise in this privacy policy, Teich Nursery Supply will not sell any information. All information collected by Teich Nursery Supply will be used solely by Teich Nursery Supply to deliver targeted newsletters and advertisements.

Information Use - "Profiles
"Teich Nursery Supply stores information collected through cookies, log files and/or third interests in your user pofile. A profile is stored information that we keep on individual users detailing specific viewing preferences. Subsequently, this collected information is linked to users' personally identifiable information, which provides directs pertinent marketing promotions to you and helps us improve site content for the user. Teich Nursery Supply does not share your profile with other third parties, unless specifically mentioned elsewhere in this policy.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions. Cookies, if used, will be used on Teich Nursery Supply to remember and recall login names, login information, previous purchases, potential purchases, as well as other items to help us better understand users' needs. By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use Teich Nursery Supply. The only drawback to this is that the user will be limited in some areas. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. For more details, see the above "Profile" section. We have no control over any third party that may also use cookies to store personal information. However, we do not provide this information to any third party.

Log Files
Like most standard web site servers we may use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, site administer, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Sharing
Legal Disclaimer
Though we exercise all due caution to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. This includes, but is not limited to, any defense to any claim in which Teich Nursery Supply is a defendant, to assist in any investigations by law enforcement agencies, or violations of any Teich Nursery Supply policy.

Aggregate Information (non-personally identifiable)
While Teich Nursery Supply will not rent, sell or share your information in general, there are certain instances when your information may be used. Teich Nursery Supply does share aggregated demographic information and in some cases your e-mail address with others. This is how your information will be shared:

If Teich Nursery Supply merges with another company, this aggregate information will be shared with the merging company. These are the instances in which we will share users' personal information: As agreed to at the various sections under Teich Nursery Supply; Teich Nursery Supply does not rent, sell, or share personal information about you with other people or nonaffiliated companies except under the following circumstances:

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;
We provide such information to trusted businesses or persons for the sole purpose of processing personally identifying information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Teich Nursery Supply terms of use, or as otherwise required by law; We transfer or lease information about you if Teich Nursery Supply is acquired by or merged with another company. In this event, Teich Nursery Supply will notify you before information about you is transferred and becomes subject to a different privacy policy; we do not support any illegal use of your private information and will make every effort to stop such practices in order to protect your privacy.

Business Transitions: In the event Teich Nursery Supply goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via e-mail, as well as with a prominent notice on our Web site for at least 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Links
This web site may contain links to other sites. Please be aware that we, Teich Nursery Supply, are not responsible for the privacy practices of sites other than our own. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site. Teich Nursery Supply may have co-branding and/or framing relations with other companies. In this case, you should be familiar with the privacy policies of both companies, since you may be subject to each of them.

Contacting Teich Nursery Supply: If you have questions or concerns about the Teich Nursery Supply guidelines, policies, procedures, you can contact us at info@teichgardensystems.com

Security
Notification of Changes
If we decide to change our privacy policy, changes will be posted to this privacy statement, our homepage, and other places we deem conspicuous and appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Teich Nursery Supply will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection, users will be notified via e-mail. Users will then be presented with a choice as to whether or not we become authorized to use their information in this different way. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users (who have opted to receive communications from Teich Nursery Supply), notifying them of the changes in our privacy practices.

Teich Nursery Supply and its affiliates maintain professional standards and have a high quality of respect to our members as well as our guest and affiliates.

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